Blog

The Meaning of Life...

The Meaning of Life…

Lately, work has been tough. Weeks away from home helping internal and external clients understand the value of this work. When we design and implement systems in our society, it’s most often from a reactive place. The water main breaks, we replace it. The internet site doesn’t get as many conversions as we would like, […]

2:33 am , October 16, 2013 Comments Off on The Meaning of Life…
How to Sell User Centered Experience with Client Personas

How to Sell User Centered Experience with Client Personas

The best way to sell the idea of User Centered Experience to clients is to apply the same user-centered design principles that we use in delivery to the sales process. Just as we build personas for system design, in order to win sales, we can create “client type” personas. Let’s start with the basic questions […]

11:36 pm , February 20, 2013 Comments Off on How to Sell User Centered Experience with Client Personas
Meaningful Experiences that Create Joy

Meaningful Experiences that Create Joy

When you successfully delight users it’s magical. They love you, you love them, birds chirp beautiful music and the clouds literally part in the sky… The rewards are immense. Loyal, rabid fans tweet shamelessly about how incredible you are, how valuable your web application is, and how successful your startup will be. Awesome stuff. Ben Yoskovitz

7:06 pm , February 8, 2013 Comments Off on Meaningful Experiences that Create Joy
What Is Design Thinking?

What Is Design Thinking?

I refer to Design Thinking as the Mother of Experience Design and while some of my peers may disagree with that parent child analogy, we can all agree that Experience Design, User Experience Architecture and Design thinking are all related. Design thinking is a way of thinking and doing which combines the creative techniques used by designers […]

8:30 pm , January 23, 2013 Comments Off on What Is Design Thinking?
Lean UCX Strategy... Worth It?

Lean UCX Strategy… Worth It?

Creating systems that are simple and lean… is incredibly complicated. The essence/nature of User Centered Experience is Lean and Agile… the fusion of design, strategy and iterative exploration with the users and the business, means showing your messy work, even when you don’t want too… Feedback that you don’t want to hear and just-in-time course […]

6:27 pm , October 15, 2012 Comments Off on Lean UCX Strategy… Worth It?
5 Minute UCX: Interaction Design

5 Minute UCX: Interaction Design

Although we experience examples of positive and negative interaction design every day, it is very tricky to define. This practice stems from interdisciplinary roots including industrial design, human factors, and human-computer interaction. Interaction design is the art and science of facilitating interactions between humans through products and services. Interaction design, being a relatively new field, […]

2:24 pm , October 11, 2012 Comments Off on 5 Minute UCX: Interaction Design
Work of the Spirit

Work of the Spirit

UX is work of the spirit. Like many UX professionals, I got into this field because I want to help make people’s lives better. Sure, I find the work challenging and fascinating; if I did not, I probably would have found some other work. But for me the key is knowing that what I do […]

3:08 pm , October 4, 2012 Comments Off on Work of the Spirit
Change is the Only Constant

Change is the Only Constant

Experiences don’t stop just because the project has finished. Experiences change over time, due to variations in customer needs, motivations, values, and expectations set by other digital product and service providers— direct competitors and noncompetitors alike. To keep customers satisfied and engaged we need to continuously listen, monitor, and interact with them and be prepared […]

1:27 pm , September 27, 2012 Comments Off on Change is the Only Constant
Be Committed and Flexible

Be Committed and Flexible

What great advice for any User Experience Architect, Interaction Designer, Project Manager, Visual Designer, Solution Architect… well, really, it’s great advice for all people in all walks of life.  As we build systems that help people do things in ways that delight them, we come up against lots of factors that are out of our […]

3:35 pm , September 19, 2012 Comments Off on Be Committed and Flexible
(UCX) values people and interactions over processes and tools

(UCX) values people and interactions over processes and tools

Because we build software systems that users love, User Centered Experience (UCX) values people and interactions over processes and tools. Software is a social beast. UCX focuses on people and how they communicate, cooperate, and interact to deliver value. Delivering value can be derailed by obsessing about the correct processes and appropriate tools. Valuing people […]

8:43 pm , August 24, 2012 Comments Off on (UCX) values people and interactions over processes and tools