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Do you care if your rescue ship is a leaky, rat-infested hulk?

Do you care if your rescue ship is a leaky, rat-infested hulk?

The prodigious gifts of silicon are so overwhelming that we find it easy to ignore the collateral costs. If you are stranded on a deserted island, you don’t care much that your rescue ship is a leaky, rat-infested hulk. The difference between having a software solution for your problem and not having any solution is […]

4:31 pm , August 20, 2012 Comments Off on Do you care if your rescue ship is a leaky, rat-infested hulk?
Meaningful Experiences

Meaningful Experiences

Meaningful The highest level is, of course, “meaningful.” To be clear, you can’t make something meaningful for someone—meaning is personal and subjective. But you can design for meaning by focusing on the preceding levels as well as shepherding beliefs and the communities surrounding the product or service experience. Great companies know how to develop a […]

7:40 pm , August 14, 2012 Comments Off on Meaningful Experiences
It's all about the peak and the end...

It’s all about the peak and the end…

“And of course we need to be concerned with the experience of the first run, since that is the first impression a user has with our product.  However, another way to look at it is to building products in which we can delight customers at the peak and end of their experiences.  According to Daniel […]

The Inmates Are Running the Asylum

The Inmates Are Running the Asylum

“The high-tech industry has inadvertently put programmers and engineers in charge, so their hard-to-use engineering culture dominates. Despite appearances, business executives are simply not the ones in control of the high-tech industry. It is the engineers who are running the show. In our rush to accept the many benefits of the silicon chip, we have […]

4:26 pm , August 1, 2012 Comments Off on The Inmates Are Running the Asylum
More than

More than “Making it Pretty” or “Usability”

“As UX Architects, we make things people use. We have to consider the people, the activities, and the context of these interactions. And while there are certainly plenty of patterns and conventions we can fall back on, every project presents new and unique challenges. There is rarely a clear-cut way of doing things (and I’d […]

Do you Have a Mobile UCX Strategy?

Do you Have a Mobile UCX Strategy?

As this infographic illustrates, the mobile domain/platform is exploding. Do you have a strategy that includes driving desired behavior for your users in this arena? Do you know who your users are? Their motivations, goals and gear? How can you leverage this new area of technology to create experiences that your users will love? By […]

Lean UX: Redesigning Design

Lean UX: Redesigning Design

“Over the past twenty years of digital design, designers have fallen by the wayside as the techies have taken control. Now it’s time for us— the designers— to change our mindset and get back in the game. The design process is stuck in the old world of print: a super conglomerate agency, tangible artifacts, and deadlines. At […]

The Difference between UI and UX

The Difference between UI and UX

Term confusion!!! What is the difference? I found this great resource that helps visualize the difference between the two… It is common for people, even inside tech circles, to use the acronyms UX and UI as synonyms, but they are quite different. UX stands for “user experience” while UI stands for “user interface.” We’ll let […]

11:21 am , July 24, 2012 Comments Off on The Difference between UI and UX
UCX for the

UCX for the “Anywhere City”

We spend far too much commuting to our daily grind-  a 2011 study found that we spend almost 200 hours doing this per year . That equates to an average of four hours per week, or five weeks per year. Technology promises to be an answer to our problems, but it is increasingly viewed as a short […]

6:04 pm , July 9, 2012 Comments Off on UCX for the “Anywhere City”
The Long Wow - Customer Experience is the Product

The Long Wow – Customer Experience is the Product

I have had the awesome opportunity to introduce User Centered Design, User Experience Architecture and Customer Experience programs in my current position as the Corporate Lead User Experience Architect at my current gig. Back in December, I did a webcast. The Long Wow is a means to achieving long-term customer loyalty through systematically impressing your customers again and […]