The Meaning of Life...

The Meaning of Life…

Lately, work has been tough. Weeks away from home helping internal and external clients understand the value of this work. When we design and implement systems in our society, it’s most often from a reactive place. The water main breaks, we replace it. The internet site doesn’t get as many conversions as we would like, so we start a redesign. Rarely, are the Principles of Service Design and Design Thinking implemented in the beginning… I wonder how different our culture would be if we didn’t wait until “it” was broke, gone, removed… and instead we started the system design process with a wider view that included all the participants and their contextual understanding…

2:33 am , October 16, 2013 Comments Off on The Meaning of Life…